Front of House & Box Office

Clients of the Abbotsford Arts Centre currently provide their own Front of House Manager, Box Office Staff and Ushers.
Read below for FOH Basics, Box Office Basics and Ushers: 

The Basics

Your team will also need the following documents to ensure a safe and successful event. Thank you for helping the Abbotsford Arts Centre to maintain our excellent reputation by following these policies while enjoying our facility.

FOH Basics

Your Front of House Manager will co-ordinate all lobby activities and see to the needs of patrons. A responsible adult must be designated in advance; he or she must review the information provided, supervise ushers, liaise with box office staff and consult with technicians. 

  • Review Information Provided
  • Make a Plan
  • Establish a Dress Code
  • Bring a Flashlight
  • Arrive Early
  • Request a Set of Keys
  • Tour the Facility and Learn All Exits
  • Ask About Special FX or Unique Elements in Your Event or Show

Box Office Basics

Your Box Office Staff will sell tickets and address patron inquiries. The information they require in order to answer questions about your event should be prepared in advance and made readily available.

  • Prepare Tickets and Complimentary Lists
  • Confirm Show Times and Relevant Details
  • Tour the Facility and Learn All Exits

Ushers: The Basics

Three ushers are required (one for each front theatre entrance and one for the side theatre entrance). Your ushers will assist patrons to their seats and remain on alert for any emergency situation which may arise.

  • Tour the Facility and Learn All Exits
  • Confirm Show Times and Relevant Details
  • Confirm Seating Assignments
  • Review Emergency Procedures